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APS Bank approached 88 to assist with the process of launching its new internet and mobile banking system. As part of this new UI / UX upgrade, a new microsite needed to be built to serve as a knowledge base for customers and the go-to resource for when clients require assistance when using the new internet and mobile banking system.

On implementing this new process, APS improved efficiencies and decreased costs as this resulted in a reduction of calls to their Customer Support Centre that allowed handling of more cases and increase in customer satisfaction.